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Our Policies

Fees & Charges

The Schedule of Charges and Terms of Use document has details on aircraft and airline Fees & Charges which are updated annually on 1 April.

Fees should be settled with the airport’s Finance Department or Flight Briefing for General Aviation (GA).

Financial Reports

Financial reports and other business details for EXETER AND DEVON AIRPORT LIMITED (Company No. 02148705) are held by Companies House.

Taxes and Charges

Air Passenger Duty (APD)

  • Airport Passenger Duty (APD displayed in a booking as GB), is the amount of tax that the UK Government levies from each passenger for their travel. There are different rates of APD depending on the ticket types and journey type (ie EU/non-EU).
  • Departure tax and service charges (displayed in a booking as UB), is the amount the departure Airport levies for the use of their amenities and services. This amount will vary from airport to airport.
  • Arrival tax and service charges (displayed in booking as XT), is the amount the destination Airport levies for your arrival and the use of their facilities. This amount will vary from airport to airport.

Airline & Operator Charges (Passenger)

  • Fuel and insurance surcharges may be added by the airline or operator.
  • Holiday companies may add supplements and surcharges that reflect their extra costs when operating a flight away from their home base.
  • Some operators add a fee, within airport charges, which passengers from Exeter may be prepared to pay rather than use an airport further away.
  • Airlines and holiday companies may also impose other fees within the term “Airport Charges”. These charges may not be those imposed by this airport.

Standards & Policies

The airport operates to a set of standards and policies for the delivery and operation of a range of airport land-side and air-side services including ground handling, security, refuelling, air traffic control and rescue and fire services. It is a major and continuing priority to maintain and adhere to the Company Integrated Management System (CIMS) Policy.

BSi Certification

BSI Standards is the UK’s National Standards Body (NSB) and works to facilitate the production of British, European and international standards.

Following rigorous British Standard (BSi) assessments, International Standards certification for Environmental Management, Quality Management and Occupational Health & Safety Management has been achieved:

Safety & Sustainability

Exeter Airport sees safety and sustainability as a collective responsibility and recognises that profitable markets, healthy communities and environmental limits are not competing interests but are shared outcomes that closely align with one another.

The Safety Policy states that the airport recognises and accepts responsibility to ensure, as far as is reasonably practicable, that the airport is safe for use by aircraft. The General Public Safety document also states that there is a policy to ensure, so far as is reasonably practicable, the safety of all users of the airport and the Employees Safety document states that the airport recognises and accepts its responsibilities as an employer to provide, so far as is reasonably practicable, a safe working environment for all of its employees and to ensure their safety whilst on the premises. Exeter Airport also operates a programme of Zero Harm to develop and promote safety.  Under the scheme the airport will ensure that it operates in a safe and secure manner with the constant involvement of all staff, its airlines and airport partners.

The Safety and Sustainability Charter  states our aim to make a positive contribution to the local economy and by working with our partners, through mutual agreement, meet the needs of our operation and the community without detriment to our neighbours or the environment.

Supplier Code of Conduct

Exeter Airport is committed to ensuring that everything we do is ethical and lawful, that working conditions are safe, and that we are environmentally responsible. The Supplier Code of Conduct is a set of principles that we expect all suppliers to work within and full commitment to this code or equivalent is a condition of doing business with us.

Airport Byelaws

Exeter and Devon Airport Limited in exercise of the powers conferred on it by section 63 of the Airports Act 1986 and section 37 of the Criminal Justice Act 1982 and of all other powers enabling it in that behalf, have in place Byelaws (Byelaws Map) which shall apply within Exeter Airport.

Regulatory Bodies

The Civil Aviation Authority together with Department for Transport set down guidelines for the operational procedures at the airport.

Airport Usage

Exeter as been one of the greatest airports for growth in passenger numbers in the UK during the past few years and the usage is documented in the CAA UK Airport Statistics.