The health, safety and security of our customers is always our number one priority, and we therefore won’t take them on holiday again until it is appropriate to do so. We have made the difficult decision to extend our cancellations on all TUI and First Choice holidays up to and including the 11 June 2020, Marella Cruises sailings up to and including 30 June 2020 and TUI River Cruises will have its first sailing on 26 November 2020. We will continuously review all holidays due to travel after these dates.
As this is a truly extraordinary situation, we understand customer may not be able to think about their next holiday at the moment. We’re therefore offering a refund credit for holidays impacted by COVID-19. This will be processed via our customers booking agent.
Coronavirus (COVID-19) Information
Exeter Airport’s primary concern is the safety of our customers and colleagues. We continue to follow the guidance received from the relevant government agencies including Public Health England to ensure that we provide the latest and most accurate information.
The Foreign & Commonwealth Office have advised against all but essential travel.
TUI are no longer offering flights and holidays departing between 17 March and 16 May 2020 (31 May 2020 for Marella Cruises). . They will contact all customers due to travel to offer a range of flexible options, including moving their holiday to a later date.
Blue Islands has implemented a revised timetable until Sunday 12 April and at this time services between Exeter and Jersey have been suspended. This is following the announcements by the Government of Jersey advising islanders to consider avoiding all non-essential travel to and from the island.
Passengers with an Aurignyreservation to travel to Guernsey on or before 31 May have the option to change the booking. The States of Guernsey has also issued the requirement for all passengers including from the UK and Jersey to self-isolate for 14 days.
Loganairhas reduced its flying programme for April and May. Full details of how to manage your booking are available on its website at www.loganair.co.uk.
Proactive measures have been in place at Exeter Airport and these include: liaison with airlines; additional awareness signage in the terminal; the provision of hand sanitiser dispenser locations across the airport and enhanced cleaning procedures.