16°
03:47

COVID-19: Latest passenger information

Our Operation

The airport remains open for medical and military flights and General Aviation. We urge all passengers to adhere to the Government guidance regarding essential travel and only come to the airport if it is absolutely necessary to do so. Please contact the airline for the latest schedule information.

Click here for the Government’s latest safe air travel guidance for passengers.

The safety and well-being of our staff and passengers is our number one priority. We are continuing to rigorously implement all Government guidance and remain in regular contact with all relevant authorities. Some of the measures which are currently in place at the airport include:

  • Enhanced cleaning in the terminal and throughout the site
  • Installation of additional hand sanitiser units
  • Installation of floor markings and signage (where feasible) so passengers can maintain a safe social distance
  • Protective desk screens and reduced capacity in public areas
  • Access and egress restrictions (one-way system)
  • Displaying the latest public health information throughout the airport, including regular announcements

Your Travel Plans

If you are concerned your flight may be cancelled or you wish to discuss changing your travel plans, please contact your airline directly. You can find the latest country specific travel advice on the Foreign & Commonwealth Office website.

Getting To & From the Airport

Local bus and rail services remain operational with reduced schedules. Apple Taxis bookings can be made by calling 01392 666 666.

Parking

All official airport car park bookings come with free cancellation protection. All bookings may be cancelled or amended anytime up to and including the date of arrival, free-of-charge. We are currently only accepting card payments. Contactless card payment is available at the car park exit barriers.

The Car Park Shuttle Bus is no longer in operation. We apologise for any inconvenience.

Drop Off / Pick Up

As per Government guidance we ask that you only drop off or pick up people who live in the same household as you and travel straight to your place of residence. Due to current Government guidance on social distancing, please do not enter the terminal to greet or wave off passengers and only enter the terminal if absolutely necessary.

Retail

As per the latest Government guidance, all shops and restaurants remain closed. Due to current Government guidance on social distancing, please only enter the terminal if absolutely necessary

FAQ

Why are some flights allowed to operate during lockdown?

UK borders remain open and air links for both passengers and freight have been recognised as a key service. The Government has asked airports to remain open where possible, to ensure these essential services are not interrupted. The decision to operate individual flights is a matter for each airline and any passengers using these services will need to adhere to all restrictions imposed both in the UK and in the country of travel.

Can I book a flight during lockdown?

You must adhere to the latest Government guidance, which currently only permit essential travel, and any restrictions imposed by the relevant authorities in the country of travel.

What precautionary measures are in place at the airport?

Like all UK airports, we are implementing the latest Government guidance. Some of the measures which are currently in place at the airport include:

  • Enhanced cleaning in the terminal and throughout the site
  • Installation of additional hand sanitiser units
  • Installation of floor markings and signage (where feasible) so passengers can maintain a safe social distance
  • Protective desk screens and reduced capacity in public areas
  • Access and egress restrictions (one-way system)
  • Displaying the latest public health information throughout the airport, including regular announcements

We remain in constant contact with Government and relevant authorities and will implement any new measures as and when directed.

Please help us by ensuring you:

  • Do not travel if you are unwell
  • Only travel if you have an essential reason to do so
  • Maintain a two-metre distance between you and others
  • Wash hands/use hand sanitiser regularly
  • Catch coughs and sneezes in a tissue and dispose of after use

Will I be quarantined when I land?

Passengers arriving or returning to the UK from Monday, 8 June 2020 will be required to self-isolate in their accommodation for 14 days except in very limited situations.

Passengers will be required to complete a Government Public Health Passenger Locator Form before arriving in the UK. The form can be completed up to 48 hours before arrival into the UK.

Are there any health checks on passengers?

Public Health England (PHE) is the UK Government’s lead agency on coronavirus. We are implementing all guidance from Government, including early warning of illnesses on flights and a UK wide public information campaign.

Do I need a face covering to travel through the airport?

The Government’s latest guidance advises wearing face coverings when in the airport, washing hands regularly after touching any surfaces and checking in all baggage including hand luggage.

Some airlines, including Ryanair, have made face masks compulsory. You should check directly with your airline before travelling.

What are you doing to protect passengers?

We are implementing the latest guidance the Government. Some of the measures which are currently in place at the airport include:

  • Enhanced cleaning in the terminal and throughout the site
  • Installation of additional hand sanitiser units
  • Installation of floor markings and signage (where feasible) so passengers can maintain a safe social distance
  • Protective desk screens and reduced capacity in public areas
  • Access and egress restrictions (one-way system)
  • Displaying the latest public health information throughout the airport, including regular announcements

We remain in constant contact with relevant authorities and will implement any new measures as and when directed.

Where can I find hand sanitiser?

We have hand sanitiser dispensers throughout the terminal.

Will my flight be affected?

Most airlines have suspended operations until further notice. Your airline will have the most up-to-date information about individual flights. Please contact your airline directly if you are concerned about the status of a future flight.

Will I be subject to checks when I land in the country I am traveling to?

Passengers must adhere to the latest restrictions imposed both here in the UK and in the country of travel. In many countries, entry is restricted to those with permanent residency rights.

What if I want to change my travel plans?

If you need to change your flights, or your flight has been cancelled, please speak to your airline directly. You may also wish to seek advice from your travel insurance provider.

My airline has cancelled my flight. Can I get a refund for my parking?

All official airport car park bookings come with free cancellation protection. All bookings may be cancelled or amended anytime up to and including the date of arrival, free-of-charge.

Are shops and restaurants open as usual?

As per the latest Government guidance, all shops and restaurants remain closed. Due to current Government guidance on social distancing, please only enter the terminal if absolutely necessary.

Can I come to the terminal if I’m not flying?

Due to current Government guidance on social distancing, please do not enter the terminal to greet or wave off passengers and only enter the terminal if absolutely necessary. As per Government guidance we ask that you only drop off or pick up people who live in the same household as you and travel straight to your place of residence.

I have an early flight. Can I stay in the terminal the night before?

Please do not arrive at the airport any earlier than necessary, typically 2-3 hours before your departure. Due to current Government guidance on social distancing, please only enter the terminal if absolutely necessary.