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TUI Coronavirus Update 29.04.20

The health, safety and security of our customers is always our number one priority, and we therefore won’t take them on holiday again until it is appropriate to do so. We have made the difficult decision to extend our cancellations on all TUI and First Choice holidays up to and including the 11 June 2020, Marella Cruises sailings up to and including 30 June 2020 and TUI River Cruises will have its first sailing on 26 November 2020. We will continuously review all holidays due to travel after these dates.

As this is a truly extraordinary situation, we understand customer may not be able to think about their next holiday at the moment. We’re therefore offering a refund credit for holidays impacted by COVID-19. This will be processed via our customers booking agent.

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Coronavirus (COVID-19) Information

Exeter Airport’s primary concern is the safety of our customers and colleagues. We continue to follow the guidance received from the relevant government agencies including Public Health England to ensure that we provide the latest and most accurate information.

The Foreign & Commonwealth Office have advised against all but essential travel.

TUI are no longer offering flights and holidays departing between 17 March and 16 May 2020 (31 May 2020 for Marella Cruises). . They will contact all customers due to travel to offer a range of flexible options, including moving their holiday to a later date.

Blue Islands has implemented a revised timetable until Sunday 12 April and at this time services between Exeter and Jersey have been suspended. This is following the announcements by the Government of Jersey advising islanders to consider avoiding all non-essential travel to and from the island.

Passengers with an Aurigny reservation to travel to Guernsey on or before 31 May have the option to change the booking. The States of Guernsey has also issued the requirement for all passengers including from the UK and Jersey to self-isolate for 14 days.

Loganair has reduced its flying programme for April and May. Full details of how to manage your booking are available on its website at www.loganair.co.uk.

Flybe entered Administration on 5 March 2020 and Flybe has ceased trading.

Proactive measures have been in place at Exeter Airport and these include: liaison with airlines; additional awareness signage in the terminal; the provision of hand sanitiser dispenser locations across the airport and enhanced cleaning procedures.

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Questions and Contacts

Airport Questions & Contacts

For answers to the most frequently asked Exeter Airport Questions… Please use the menu or search facility at the top of this webpage.

The ‘Contacts’ panels (below) includes…

Customer Service Feedback:

Tell us what you think

Aircraft Annoyance or Unusual Activitiy Feedback:

Please see: exeter-airport.co.uk/environmental
and contact us via: Aircraft – Unusual & Annoyance

Lost Property & Baggage:

Email Lost Property or 01392 354 909
Contact Global Baggage Solutions or 01392 757224

Car Parking booking questions:

click here > Car Parking – Contact Us
Email APCOA or 0345 319 9636

For other airport issues please use this
Contact Us form:

Airport Contacts

CAR PARKING

0345 319 9636 MON – FRI 08:00 – 20:00 / SAT 09:00 – 17:00Car Parking Information

LOST PROPERTY (Not Baggage)

Email 01392 354 909

Baggage Information

DELAYED (or lost) BAGGAGE

Global Baggage Solutions

SPECIAL ASSISTANCE (Disability)

Email 01392 367 433 Special Assistance Information

AIRCRAFT – Unusual & Annoyance

Aircraft & Environmental

Aircraft Feedback Form

PHONE ENQUIRIES & FEEDBACK 01392 367 433 Tell Us What You Think

Other Airport Contacts

Executive Lounge Email 01392 354 912 Executive Lounge Information Catering

Fed & Watered | We Make: 01392 446 476

Shopping

World Duty Free: 01392 447 503

WHSmith: Airside 01392 445 654 Landside 01392 361 935

Taxi

Apple Taxis Exeter: 01392 6666666

FLIGHTS & HOLIDAY bookings: Airport Direct Travel 0800 655 6526

Airport Advertising

EYE Airports 01423 706 670

Airline Contacts

Air Travel Anxiety

Other Airport Businesses

Airfields Historic Trusts and Charities