Disability Advice

Disability (PRM) Procedures | Special Travel Assistance | Disability (PRM) Car Parking | Disability Facilities | Flying Fear

Disability (PRM) Procedures

Exeter Airport will provide PRM passengers with assistance procedures in accordance with EU Regulation (EC) No 1107/2006:

• Passengers requiring Special Travel Assistance should inform the travel agent or airline of any special needs at the time of booking the flight.
• Departing passengers must attend the appropriate check-in desk, before the Minimum Check-In Time stipulated by the airline or holiday company, with the appropriate Travel Documents.
• Passengers collecting tickets at the airport should go first to the ticket desks, situated in the concourse, with identification. E-ticket passengers should go directly to the check-in desk.
• Hand Baggage may contain essential medical items for the flight but a letter from a Doctor, confirming the requirement for unusual medication or large amounts of drugs, may be required. Other items should be placed in Hold Baggage.
• Check-in staff should advised of wheelchair carriage and arrangements will be made for electric wheelchair battery isolation.
• Announcements on the public address system will instruct passengers when to proceed to the Boarding Gate Area. Those passengers with hearing difficulties should inform check-in staff that they will need assistance. In the event of an emergency these passengers will be guided by airport staff to an assembly point.
• Wheelchair passengers travelling without an aide will be taken to the Security Search Area and on to the Boarding Gate Area in preparation for boarding. Further aircraft boarding assistance will then be arranged.
• Inbound Passengers with Reduced Mobility will receive assistance to leave the aircraft and will be transferred to the Baggage Claim area in Arrivals. However, passengers' requiring 'full lift off' must register their requirements with the travel agent or the airline and check the request at check-in at the distant airport.
• Inbound Passengers with Reduced Mobility requiring assistance in the Baggage Claim area should inform the Airport Passenger Services Agent once off the aircraft.
  
• The Vehicles for inbound Passengers with Reduced Mobility may use front-of-terminal spaces when the person with a disability is ready to leave but waiting is not permitted.

Special Travel Assistance

Exeter Airport will provide PRM passengers with assistance procedures in accordance with EU Regulation (EC) No 1107/2006:

• Passengers requiring Special Travel Assistance (e.g. wheelchair users and People with Reduced Mobility) should inform the travel agent or airline of any special needs at the time of booking the flight or holiday (e.g. flybe general assistance).
• Special Travel Assistance Questions, based on the ABTA Checklist for Disabled Travellers, will usually be asked at the time of booking or at check-in. The questions are necessary to ensure that passengers receive the service they need and that Airport Disability Facilities (eg Ambulift) are booked.

  Airport Passenger Services
  Tel: 01392 367 433 (option 8)
  email: handling@exeter-airport.co.uk

Disability (PRM) Car Parking

Disability Facilities

• Ramped access is available into the Main Terminal Building and the Arrivals Terminal.
• Electronically activated and controlled doors are available at the Main Terminal Building and the Arrivals Terminal.
• Telephones and information leaflet racking is available at low level.
• A hearing Loop system is available at the information desks in the Main Terminal Building and in the Arrivals Terminal.
• Braille cards with instructions and information are available for visually impaired passengers in both the Check-in and Security Areas.
• Airside coaches have low loading ramped access for transfer to the aircraft steps.
• Wheelchairs, are available for passengers with reduced mobility, for use in the terminal and to/from the aircraft.
• Passengers who have difficulty negotiating aircraft steps will be given the opportunity to use an Ambulift. This special hydraulic vehicle, used between the Terminal and aircraft doors, is operated by trained airport staff.

Flying Fear

Is your fear of flying limiting the way you travel? Maybe you are missing holidays abroad or important meetings.
You could be apprehensive weeks before the flight or just nervous during take off and landing.
"Flying Fear" may be able to help with a Fear of Flying course.

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