Passenger Information
Everything you need to know, before you go
Everything you need to know, before you go
Arriving passengers for onward flights should:
The terminal building (landside) is generally open overnight for those arriving before check-in but passengers are not permitted through Security until the start of check-in when catering facilities and shops also open. These facilities close after the last departing flight of the day.
See Ryanair cabin baggage for the current allowance and charges. The following summary is subject to change:
See Skybus luggage for the current allowance and charges. The following summary is subject to change:
See TUI Luggage for the current allowance and charges. The following summary is subject to change:
Solid food snacks including sandwiches etc are permitted through the search area in hand baggage. However, yogurt or foods with large quantities of sauces, soups and syrups, jams and preserves will be subject to the ‘liquids’ regulations.
The DfT rules to which UK airports operate are constantly being reviewed but they are not always published for public consumption. These measures are in place for aircraft safety but unfortunately this lack of clarity may result in passenger confusion and frustration when items are not permitted through the security area. The following topics are published by GOV.UK for guidance:
Further to the UK Government announcement, current requirements for screening liquids and large electricals are unchanged.
Passengers can take into the aircraft cabin any liquids bought after passing through the security search area, as these items go through a separate screening process. This includes bottled water, wines and spirits and fragrances and cosmetics of any size.
Items defined as Dangerous and Restricted Items are not permitted through the Security Search Area or into the Aircraft Passenger Cabin. These include, but are not limited to:
Any item of hand baggage larger than 56cm x 45cm x 25cm will not be allowed in the aircraft cabin and must be checked in as hold baggage, with the exception of musical instruments.
Musical instruments which do not fit in the permitted cabin baggage size will normally be allowed as a second item of cabin baggage. Larger instruments are also permitted but passengers should check with the airline, as special arrangements need to be made, such as buying an extra seat.
Further to the UK Government announcement, current requirements for screening liquids and large electricals are unchanged.
Passengers may take electrical items in hand baggage but laptop computers and some other electrical items will need to be removed and screened separately.
Passengers are requested to attend the airline’s check-in desk with hold baggage prior to the ‘closing’ of the flight. During this check-in or ‘bag drop’ procedure baggage will be weighed, tagged and sent to a holding area to await loading onto the aircraft.
Passengers should check booking conditions for the airline (holiday company) Baggage Allowance. Maximum Baggage Weight Limits generally restrict individual items to 32kgs and items above these weights will not be accepted at check-in.
Over-Size Baggage (golf clubs, surf boards, skis etc ) may be subject to a charge and cannot be guaranteed carriage without prior notice. Outbound items will be tagged at check-in and must be deposited at the over-size baggage belt in the Departures Channel. Inbound items will be available at the over-size zone in baggage re-claim. See the Baby & Child section for pushchair & child buggy procedures.
Passengers should be aware that airlines and security screening agencies have the right to refuse the carriage of certain dangerous goods in the interests of aviation safety. The CAA has published guidance on the types of dangerous goods which passengers are permitted to carry in their carry-on baggage, in their checked baggage, on their person and those which are forbidden on an aircraft. Dangerous Goods items include flammable or harmful substances such as gases, oxidisers, poisons, corrosives and hazardous biological or chemical material. Non-safety matches, lighter fluid and firelighters are also included. Additionally any item considered to pose a security or safety risk may be prevented from passing through the Security Search Area. The CAA website’s dangerous goods page contains full details. See the items forbidden anywhere on an aircraft.
Also see Delayed / Lost / Damaged Baggage UK European Consumer Centre (Air Travel) and the Civil Aviation Authority (CAA) information.
For Lost Property items which may have been found in the airport terminal or on an aircraft contact the Lost Property Office: 01392 354909 (email EDALPassOffice). Items may be collected from the Lost Property Office adjacent to the Arrivals building: Mon-Fri 9am-3pm – other arrangements will need to be made outside these hours. Found Passports will be handed to the police as it is a legal requirement for a lost passport to be returned to the passport office
On International routes a passport will be required for children under the age of 16. A child’s ID is not required on Domestic routes (including the Channel Islands) but the adult travelling with the child must show their own photo ID and vouch for the identification of the child.
Passengers have certain rights when travelling by air with European airlines. If EU air passenger rights apply: check your rights. The European Commission’s Air Passenger Rights poster is displayed at the airport. All European airlines, travel agents, tour operators and all other businesses involved in providing air transport observe passenger rights which relate to: Cancelled Flights, Long Delays & Denied Boarding, Baggage and Package Holidays.
Staff of Exeter International Airport will not permit any person to board an aircraft if:
Airport management will support the decision of airport staff to refuse embarkation, without compensation, to any passenger that may endanger an aircraft or its occupants and will refer all matters of an unruly behaviour to the Police.
Fixed Penalty Notices may be issued by a Police officer at the airport where there are incidents of antisocial behaviour. Fixed Penalty Notices for public disorder offences are issued under Section 1-11 of the British Criminal Justice and Police Act 2001. The offences for which notices can be issued include:
The Aviation safety standards in Europe are amongst the best in the world. However, to improve safety in Europe further, the European Commission, in consultation with Member States’ aviation safety authorities, has decided to ban airlines found to be unsafe from operating in European airspace and issued a List of Airlines Banned within the EU.
The Home Office states that if you are currently outside the United Kingdom, you may need to apply for entry clearance before you travel. The entry clearance process for the United Kingdom is run by UK visas through the British diplomatic posts around the world.
Domestic pets cannot travel in an aircraft cabin or as cargo from Exeter as the airport does not have a cargo operation. There is no animal holding unit at Exeter and the airport is not licensed to bring animals into the country. Airpets will offer alternative services through other airports and owners of animals travelling to the UK under the Government’s Pet Travel Scheme should be aware of the latest regulations.
The most dangerous part of your journey could be when you leave the airport and travel home. It is important to plan ahead and not risk your safety on the way home. If you drive whilst tired or have consumed in-flight alcohol you increase the risk of committing a driving offence such as speeding or worst still being involved in a collision. Here are a few simple precautions you can take to ensure you get home safely:
Exeter Airport is working with The Honest Truth Partnership to promote road safety for all of our staff and passengers. For more information on the dangers of drink driving and driving whilst tired visit The Honest Truth website. The Honest Truth website will have information on Fatigue and Drink Driving that members of the public/airport staff can refer to.
Passengers travelling to airports in the United Kingdom, the Republic of Ireland or the Channel Islands do not need passports but must have a form of Photo ID which proves their nationality/citizenship. The following are examples of Photo ID that may be accepted by the airline: (also see Flybe ID requirements)
On International routes a passport will be required for children under the age of 16. A child’s ID is not required on Domestic routes (including the Channel Islands) but the adult travelling with the child must show their own photo ID and vouch for the identification of the child. (also see Flybe ID requirements)
Passengers flying to destinations outside the UK must a hold a full ten-year passport, in good condition and valid for a minimum period (usually at least six months) beyond the date of re-entry to the country. For visa requirements, contact the Consulate or Embassy of the country you are planning to visit. It is a legal requirement for a lost passport to be returned to the passport office and Found Passports will therefore be handed to the police. UK Border Control officers will scan passports of all passengers who have been outside the UK. Only those people who have the right to enter the United Kingdom are allowed to do so. The UK Passport Office has tips and full details of immigration requirements. Passengers travelling to the Republic of Ireland or the Channel Islands do not need passports but must have a form of Photo ID which proves their nationality/citizenship.