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Check-in, Transfer & Departure

Checking-in | Departure Procedures | Flight Transfer | Check List | VAT refund document

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Check-in (Flybe)

Departing passengers are requested to attend the self service kiosk, then the automated baggage check-in for hold baggage, in the Main Terminal Building (Departures) at the time stipulated by the airline (Flybe) with passport or photo ID

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Check-in (other airlines)

Departing passengers are requested to attend the check-in desks in the Main Terminal Building  at the time stipulated by the airline (Thomson or Skybus) with passport or photo ID

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Check-in open/closure

  • Chartered Holiday Flights - (open 2.5 hours ahead of flight time)
    Check-in closed 60 mins ahead of flight time
  • International Scheduled - (open 2 hours ahead of flight time)
    Check-in closed 45 mins ahead of flight time
  • Domestic Scheduled - (open 2 hours ahead of flight time)
    Check-in closed 20 mins ahead of flight time (if no hold baggage)

Terminal open/closure

The Terminal is open for check-in up to three hours ahead of the departure of the first flight of the day.  At this time the shops and catering facilities will also open.

The Terminal may close following the last aircraft movement of the day if check-in is not open. 

Passengers may wish to use the on-site hotel: Hampton by Hilton.

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Departure Procedures

  • Official airport car parks are recommended and booking in advance for discount rates.
  • Exeter Airport has just one terminal with check-in, the security search area, the departure lounge and boarding gates in close proximity to each other.
  • Departing passengers should attend the appropriate check-in desk (or use the self-service check-in) in the main terminal building, with the appropriate travel documents, before the minimum check-in time stipulated by the airline or holiday company.
  • Passengers should be aware that smoking is not permitted anywhere within the airport buildings. The use of e-cigarettes, or vaping, is also not permitted.  
  • The boarding card issued at check-in will be required at the security search area and at the boarding gate.
  • The land-side facilities include a café, shop and the currency exchange and after security search the air-side facilities include the departure lounge, café, bar, restaurant and shops.
  • Passengers should follow the Departures signs to the security search area in good time for the flight and allow time for possible delays during busy processing periods.
  • Passengers will be advised on the flight information screens and on the PA system when to attend the appropriate boarding gate area.
  • Mobile phones should not be used when boarding the aircraft.
  • Passengers will be asked to use the supervised green walkways when boarding the aircraft or the air-side bus where the aircraft stand is remote from the terminal.
  • Passengers are advised that appropriate clothing is recommended for the transfer from the terminal to the aircraft during inclement weather as this airport does not operate air bridges.

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Flight Transfer

For onward flights passengers should:
  • Collect baggage from the reclaim belt
    unless there is an onward arrangement with the airlines
  • Follow Flight Transfer signs and walk out of the Arrivals building
  • Enter the Departures building (50 metres)
  • Check-in for the onward flight at either the Self Service Kiosk (flybe) or at one of the Check-in desks (Skybus desk 10)  

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Check List

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VAT Refund Document

  • Passengers who have used a UK retailer participating in the VAT Retail Export Scheme, who are going to a final destination outside the EC, should post the refund document in the HM Customs & Excise post box situated in the check-in hall near the cafe.
  • Customs officials will collect it and if all requirements have been met, they will contact the retailer to arrange the VAT refund.
  • Please also see: